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Terms & Conditions

Terms & Conditions comply with:

  • The Consumer Protection (Distance Selling) Regulations 2000
  • E-Commerce Regulations 2002.

General Conditions of Sale

  • Crusader Gifts, Crusader Party, Crusader Solutions and Three Fives Media are trading divisions of Crusader Limited (Reg VAT No. 413 2321 10)
  • These terms and conditions do not affect your statutory rights.
  • We reserve the right, at our discretion, to refuse to supply goods you order.
  • By clicking the 'Next' button after selecting your payment method you are offering to buy the goods at the price stated subject to our terms and conditions.
  • Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Payment

  • Payment is accepted by Visa, MasterCard, Visa Debit, BACS, CHAPS, PayPal, Postal Order or cheque drawn on a UK bank. Cleared payment must be received in our bank prior to dispatch of goods. Please allow 4-7 days for UK bank cheques to be cleared.
  • All products remain the property of Crusader Limited until payment has been received in full.
  • Crusader Limited reserves the right to change prices at any time. All goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation for damages of any sort if we do not supply the goods.
  • The price for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our suppliers' price or if due to an error or omission the price published for the goods on our website is incorrect. We will inform you of the correct price and give you the option to cancel your order.
  • Credit Card Purchases: Due to the rising incidence of credit card fraud, we will generally only accept credit cards where delivery of the products is to the same address as that to which the card is registered. If delivery has to be to a different address please use one of the alternative methods of payment or call us to discuss other options.

Delivery

  • All deliveries will be subject to an appropriate delivery charge; this will be detailed on this website or advised before delivery, or on request for a quotation.
  • Please note couriers charge a premium for deliveries in remote locations or involving crossing an area of sea which is reflected in delivery charges to such locations. All overseas delivery charges will be quoted before your order is dispatched and international orders should therefore be placed using the offline option at the checkout. Online orders will be charged at the standard rate shown on the site to UK Mainland Customers only.
  • We strive to dispatch within one working day of receipt of cleared funds wherever possible but no guarantees are given that this will always be achieved.
  • For Next Working Day deliveries: Order and payment must be received by 11:30am. Delivery on Monday to Friday only (excluding bank holidays). For Saturday deliveries please call us.
  • Whilst we hold large stocks of products, we are multi-channel reseller. It is possible that on rare occasions, an item could become out of stock before we can remove the listing from our website. Should this occur, we will advise you of restocking time and of alternative products that are available. We will give you the option to wait for delivery, cancel your order or select a replacement product. Any money received will be fully refunded should you choose to cancel your order.
  • You will be responsible for the goods once delivery is made or if delivery is delayed by you when attempted. You will also be responsible for any additional costs incurred directly as a result of you delaying delivery.

Suitability of Goods

  • Goods are not sold on a trial basis.
  • As a result of continuing product development the specification or design of goods may vary without notice.
  • Products may vary from the images shown on our website due to continuous product design changes and improvements made by manufacturers.

Returns/Faulty Goods

  • If within 14 days of receiving the goods you wish to return a faulty item for a replacement or full refund you must first call us to advise that you are returning the goods and obtain a Crusader returns number. A full refund will only be given if the goods are returned undamaged, complete and in the original packaging.
  • If within 14 days of receiving the goods you wish to return them and cancel your order, you should call us and obtain a Crusader returns number. You must confirm your request in writing by letter, fax or email. A phone call only is not enough. We can only accept the return of goods providing the goods are complete with all relevant packaging in an unused and re-sellable condition. A full refund will be given as soon as possible or within 30 days of receipt of the returned goods at our premises. You are responsible for the return carriage and insurance of the goods back to us.
  • Any goods returned to us without prior authorisation or which are not in the condition set out above, will not be accepted by Crusader for a refund and can be returned to you at your cost.

Customer Service

  • Crusader implements a policy that no member of staff is required to deal with any customer either face to face, over the phone or in correspondence, who is exhibiting overly rude, threatening, abusive or violent behaviour.

If any individual provision of these terms and conditions shall be unlawful, void or for any reason un-enforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.

Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.

These terms and conditions are subject to change at any time without prior notice to you.

Our registered details:

Crusader Limited
Oxford House
18 Easthorpe Street
Ruddington
Nottingham NG11 6LA
Company Number: 2197455
VAT Number: 413 2321 10

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